Hagi Game's Terms and Conditions — The Complete Guide for Members

Certain terms used in these Terms and Conditions carry specific meanings, which are defined below:

• "Hagi Game" or "we" refers to the company operating hagigame.net.
• "Member" or "you" refers to any individual registered on hagi game.
• "Platform" refers to hagi game's website, app, and all related services.
• "Wallet" refers to the balance held in a member's account.
• "Bonus" refers to any promotional funds or free spins granted by hagi game.

These Terms and Conditions are written in English. In the event of any ambiguity, Hagi Game's support team will provide the final interpretation.

The following conditions must be met to open an account with Hagi Game:

• Applicants must be at least 18 years must be.
• Each individual may only One Account You may open. Attempts to open multiple accounts will result in all accounts being closed.
• The name, address, phone number, and email provided at registration must be accurate and genuine must be.
• Opening an account with false or someone else's information is strictly prohibited.
• Creating an account means you agree to all of Hagi Game's Terms and Conditions.

Hagi Game reserves the right to reject any application without providing a reason. Accounts opened with suspicious information may be closed at any time without prior verification.

Hagi Game follows KYC (Know Your Customer) procedures in line with international standards. Identity verification is mandatory in the following situations:

• When submitting a withdrawal request for the first time.
• When withdrawing a large amount (typically BDT 20,000 or more).
• Hagi Game's security system detects unusual activity on an account.

The following documents may be required for KYC verification:

• A clear photo of your National ID (NID) or passport.
• A recent bank statement or utility bill (for address verification).
• A selfie photo (holding your ID document).

Withdrawals will be on hold until KYC is completed. Hagi Game allows a maximum of 72 hours complete KYC verification within.

Hagi Game supports Bangladesh's most popular mobile banking methods. The following rules apply to deposits and withdrawals:

Deposit Terms & Conditions:

• The minimum deposit amount is BDT 500.
• Deposits are usually 5–15 minutes is credited to the account within.
• Only payment methods registered in the member's own name may be used.
• Payments from third-party accounts are not accepted.

Withdrawal Terms:

• The minimum withdrawal amount is BDT 1,000.
• Withdrawals are generally processed within 15–30 minutes is processed within.
• Wagering requirements must be met before winnings from bonuses can be withdrawn.
• Large withdrawals may be held pending KYC verification.
• In cases of suspicious transactions, hagi game reserves the right to place withdrawals on hold until the investigation is concluded.

Hagi Game regularly offers attractive bonuses and promotional deals for its members. The following general terms apply to all bonuses:

• Each bonus has its own Wagering Requirement (wagering requirement) that must be met before the bonus can be withdrawn.
• Bonus balance cannot be withdrawn directly; it becomes withdrawable only after wagering requirements are fulfilled.
• Bonuses typically expire within 7 to 30 days; any unused bonus will be forfeited upon expiry.
• Two bonuses cannot be active at the same time (unless otherwise specified).
• Attempting to abuse bonuses or use the same bonus across multiple accounts will result in bonus cancellation and account closure.

Hagi Game reserves the right to modify, suspend, or cancel any bonus offer at any time. Please read the specific terms of each bonus carefully before opting in.

The following rules must be followed when playing games on Hagi Game:

• All games are operated by third-party software providers. Game outcomes are determined entirely by a Random Number Generator (RNG).
• If a game is interrupted due to a technical issue, it will resume from the last confirmed state or the wager will be refunded.
• In the event of any dispute regarding a game outcome, the game provider's server logs will be treated as the final authority.
• The dealer's decision in Live Casino games is final.
• For Sports Betting, odds and offers may change before a match begins.

Hagi Game reserves the right to void any winnings paid out incorrectly due to a technical error. In such cases, the stake amount for the relevant game will be refunded.

The following activities are strictly prohibited on Hagi Game:

• Multiple Accounts: Opening and operating multiple accounts under the same identity.
• Use of Bots: Using automated software, bots, or scripts to play games.
• Bonus Abuse: Claiming bonuses under multiple identities or exploiting loopholes in bonus terms.
• Money Laundering: Transacting funds from illegal sources or using fraudulent payment methods.
• Collusion: Attempting to collude with other players to cheat the casino.
• Hacking: Attempting to infiltrate or manipulate the platform's systems.

Hagi game may close or suspend an account under the following circumstances:

• If the Terms & Conditions are violated.
• If KYC verification fails or false information is found.
• If the account has been inactive for an extended period (typically 12 months).
• If the member wishes to close their own account.
• For legal or regulatory reasons.

Members who wish to close their account should contact the support team. Any valid balance (excluding bonuses) at the time of closure will be refunded, provided KYC has been completed.

Hagi Game treats the protection of members' personal data as a top priority. We handle member information by:

• Never sold to third parties.
• Used solely for operating and improving our services.
• May be disclosed to authorities when required by legal obligation.

To read our full Privacy Policy Privacy Policy Page View.

Hagi Game is firmly committed to responsible gaming. We want members to enjoy gaming as entertainment, not let it become an addiction. To support this, we offer the following tools:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Self-Exclusion: Temporarily close your account for a set period of time.
• Reality Check: You will receive reminders about how long you have been playing continuously.
• Cooling-Off Period: Take a gaming break ranging from 24 hours up to 6 months.

If you feel you are experiencing a gaming addiction or problem, please reach out to our support team. We are always ready to help. For more information, visit our Responsible Gaming View page.

Hagi Game reserves the right to update these Terms and Conditions at any time. When changes are made:

• Members will be notified via email or in-app notification before any significant changes take effect.
• Continued use of the platform after updated Terms & Conditions are published will be considered acceptance of the new terms.
• If you do not accept the updated Terms & Conditions, you may close your account and withdraw any valid balance.

Please visit this page regularly to stay informed about any updates.

If you have any questions or complaints about these Terms and Conditions, please contact our support team:

• Live Chat: Log in to the platform and chat with us directly.
• Email: [email protected]
• Support Hours: 7 days a week, 24 hours a day.

Hagi Game is always committed to resolving member issues quickly and effectively.