Hagi Game's Privacy Policy — Your information is safe with us

Hagi Game (hagigame.net) is one of Bangladesh's most trusted online gaming platforms. We believe that protecting user privacy is essential to creating a safe and transparent gaming environment. This Privacy Policy explains what information Hagi Game collects, why we collect it, and how that information is used and kept secure.

This policy applies to all Hagi Game services — including the website, mobile app, live chat support, and any other channel through which you interact with us. By creating an account or using our services, you agree to this Privacy Policy.

We may update this policy from time to time. You will be notified before any significant changes are made. We recommend visiting this page regularly to stay informed.

Hagi Game may collect the following types of information:

In addition to the above, we also retain records of any conversations you have with our support team. This helps us improve service quality and assist in resolving disputes.

Hagi Game collects information through various means:

• Directly from You: You provide information directly when you fill out the registration form, submit KYC documents, or contact support.
• Automatically: When you browse Hagi Game, information about your browser, device, IP address, and session is collected through cookies and tracking technologies.
• From Payment Providers: When you make a deposit or withdrawal, we receive transaction confirmation details from the payment gateway.
• From Public Sources: To help prevent fraud, information may be verified against publicly available databases in certain cases.

Hagi Game uses your information for the following purposes:

• Account management: Your information is used to create, verify, and manage your account.
• Service Delivery: To keep core services running, including deposits, withdrawals, gameplay, and bonus distribution.
• Security Verification: Data is analyzed to detect and prevent fraud, money laundering, and misuse.
• KYC verification: For identity verification to meet legal obligations.
• Customer support: Your previous information is used to resolve your issues quickly.
• Personalized Experience: To personalize game recommendations and offers based on your preferences.
• Legal compliance: For mandatory reporting and audits required by regulatory authorities.

Hagi Game will never use your information beyond its original purpose. If we ever need to use your data for a new purpose, you will be informed in advance.

Hagi Game shares your information with third parties only in the following limited circumstances:

• Payment Provider: Shared with payment processors such as bKash and Nagad solely to complete transactions.
• Game Provider: Minimum necessary data shared with software providers to operate games.
• Law enforcement agencies: In accordance with valid orders from courts or regulatory authorities.
• Fraud Prevention Agencies: To assist in investigating suspicious activity.

All third parties we share data with are required to comply with our privacy standards and are contractually prohibited from using your information for any other purpose.

Hagi Game uses cookies on its website. Cookies are small data files stored in your browser. The cookies we use include:

• Essential cookies: Required for login sessions, security, and core platform functionality. The site cannot operate properly without these.
• Functionality cookies: To remember your language preferences, layout settings, and similar choices.
• Analytics Cookies: To understand which parts of the site are used most. This information is completely anonymous.

Non-essential cookies can be disabled at any time through your browser settings. However, some features may not function properly as a result.

Hagi Game retains your information for as long as necessary. Retention periods depend on the type of data and applicable legal requirements:

• Account information: For the duration the account remains active and for a minimum period after closure 5 years (Legal obligation).
• Financial transactions: In accordance with international anti-money laundering laws 7 years।
• KYC documents: After account closure 5 years।
• Support Conversation: 2 years।
• Technical Logs: Typically 90 days।

Once the retention period expires, your data is securely deleted or anonymized so you can no longer be identified.

As a Hagi Game member, you have the following rights over your own information:

• Right to Access: You can request to know what information Hagi Game holds about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data in certain circumstances, outside of legal retention obligations.
• Right to Restrict Processing: In certain cases, you may request that the use of your information be restricted.
• Right to Data Portability: You can request to receive your information in a common, portable format.
• Right to object: You may object to your information being used for specific purposes.

To exercise these rights, please contact our support team. We typically respond within 14 business days we aim to respond within.

Hagi Game's services are intended for individuals aged 18 and above only. We do not knowingly collect information from anyone under the age of 18.

If we are informed or become aware that a minor has created an account:

• That account will be closed immediately.
• All collected data will be deleted.
• A guardian will be notified if necessary.

Parents are encouraged to monitor their children's internet usage and keep them away from online gaming sites.

Hagi Game reserves the right to update this Privacy Policy as needed. In the event of any changes:

• You will be notified via your registered email or on the platform whenever significant changes are made.
• The "Last Updated" date at the top of this page will be revised accordingly.
• Continued use of hagi game after an updated policy takes effect will be considered acceptance of the new terms.

If you do not accept the updated policy, please contact our support team. We will close your account and arrange a refund of any valid balance.

For any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Live Chat: Log in to the Hagi Game platform and reach us via live chat.
• Email: [email protected]
• Support Hours: 7 days a week, 24 hours a day.

We take all privacy-related requests seriously and typically respond within 14 business days.